FAQ - Invoice - Invoice

Here you will find answers to the most common questions from our customers and affiliated members.

How can I avoid the invoice fee?

How do I change invoice-relevant information?

How do I read the invoice?

I have received a debt collection notice – what do I do?

I have reported incorrect information – what do I do now?

I need a copy of my invoice – how do I get one?

I received an invoice for my seasonal business during a period when we’re not open – why?

I want to receive my invoice as an e-invoice – how do I change the format?

Why have I received an invoice for an additional handling fee?